^ [[9 Monitor & Control]] # 9.9  Manage Quality Project quality management aims to ensure that the project will achieve the expected results in the most efficient way and that deliverables will be accepted by the relevant stakeholders. It involves overseeing all the activities needed to maintain a desired level of excellence. This includes performing quality planning, quality assurance, quality control and quality improvement throughout the project until the Closing Phase and the final acceptance of the project. Configuration management helps project stakeholders manage project artefacts and deliverables effectively by providing a single reliable reference to these artefacts and deliverables, thereby ensuring that the correct versions are delivered to the project requestor/client. The Project Manager (PM) must ensure that the objectives, approach, requirements, activities, metrics and responsibilities of the quality management process are clearly defined and documented in the Quality Management Plan. ![[Table 9.9 - Manage Quality - Key Participants.png]] ## Inputs - Project Handbook - Project Work Plan - Quality Management Plan - Deliverables Acceptance Plan ## Steps 1. Define and reach agreement on project quality characteristics that take into consideration project needs, constraints and the cost of quality, following a cost/benefit analysis. 2. Plan and perform quality assurance and control activities. 3. Verify that the configuration management procedure is being followed. 4. Actively involve the whole project team and relevant stakeholders. 5. Identify any non-conformity, analyse the root cause, and implement corrective actions. 6. Identify opportunities to improve the quality of both the process and the deliverables. 7. Ensure deliverables are accepted by the relevant stakeholders in line with predefined and documented deliverables acceptance criteria and the agreed acceptance process. ![[Fig 9.10 Manage Quality inputs - outputs and main roles.png]] ![[Table 9.9 - Manage Quality - Related Artefacts.png]] ## Outputs - Quality Review Checklist (PM2 Template) - Phase-exit Review Checklist (PM2 Template) - Quality Review Reports - Audit Reports ___ Spanish Guide: [[9.9 Gestión de Calidad]] <-- [[9.8 Manage Issues and Decisions]] --> [[9.10 Manage Deliverables Acceptance]]