[[9 Monitor & Control]] # 9.4  Manage Stakeholders Managing project stakeholders is a **critical** project management activity that begins in the Initiating Phase of the project, when project **expectations** and **requirements** are identified, and ends in the Closing Phase, when stakeholders’ overall project experience and satisfaction are recorded. **Responsibility** for this activity belongs to the Project Manager (**PM**). However, all members of the Project Steering Committee (**PSC**) should also be **involved**, ==in particular the Business Manager (**BM**) who should help manage stakeholders on the requestor side (e.g. users)==. ![[Table 9.4 - Manage Stakeholders - Key Participants.png]] ## Inputs - Project Handbook - Project Stakeholder Matrix - Communications Management Plan - Deliverables Acceptance and Transition Plans - Business Implementation Plan ## Steps 1. Analyse the **expectations**, attitudes, level of **interest** and **influence** of key project stakeholders. ==Beware of stakeholders who are less than enthusiastic or opposed to the project==. 2. Devise communication and management strategies that **encourage stakeholders to get involved and contribute**. 3. Continually **monitor** stakeholder **reactions** or **changing attitudes** and manage accordingly. ==A one-off analysis exercise is not enough, especially for longer-term and/or complex projects==. Use the **Stakeholders Checklist** to identify **specific actions** to be taken at specific moments in the project. 4. Ensure that any planned **stakeholder management activities are time-bound** and **focused**. Keep in mind that the contribution/involvement of various stakeholders may be different in each project phase. 5. **Align** the Communications Management Plan with Stakeholder Management **needs**, particularly in the areas of **project acceptance, transition, and business implementation**. ![[Fig 9.5 Manage Stakeholders inputs - outputs and main roles.png]] ![[Table 9.4 - Manage Stakeholders - Related Artefacts.png]] ## Outputs - Project Stakeholder Matrix (updated) (PM2 Template) - Issue and Decision Logs (updated) (PM2 Template) - Stakeholders Checklist (PM2 Template) ___ Spanish Guide: [[9.4 Gestión de las Partes Interesadas]] <-- [[9.3 Control Cost]] --> [[9.5 Manage Requirements]]