^ [[6.2 Project Handbook]] # 6.2.5  Other ## Escalation Procedure: An [[escalation]] procedure and **[[tolerance|tolerances]]** should be defined (and tailored) in the Project Handbook. This should be referenced by the Management Plans to **ensure that a consistent approach is applied**. The purpose of the escalation procedure is to provide an agreed and effective way for **escalating issues and decisions** when this is required. For example, it documents **how important issues can be raised to a higher level of management** for resolution. This ensures that the **appropriate level of management is involved** (or at least informed) if an issue cannot be resolved at a lower level. ## Resource Needs: The Project Handbook must also define **how** the resources (**people and equipment**) allocated to the project will be used to serve the project’s best interests. As the work to be done becomes clearer, the **skills needed** to perform the work will also have to be recorded in the Project Handbook. A **Training Plan** can be annexed to the Project Handbook if personnel need to be trained in missing skills. If more people with these skills need to be hired, the **hiring process** must be described in the same section of the Handbook. Finally, the way resources will be **released at the end of the project** (or when their work is complete) must also be formalised here. ___ Spanish Guide: [[6.2.5 Otros]] <-- [[6.2.4 Artefactos Específicos de Dominio]] --> [[6.3 Project Stakeholder Matrix]]